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Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services offered via https://rubyslots-ca.com ("Ruby Slots"). By creating an account, accessing, or using the services, you agree to be bound by these Terms. If you do not agree, you must not use the site or services. These Terms are effective as of 1 January 2026 and replace all prior versions for Canadian-facing operations of Ruby Slots.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: The business entity within the Virtual Casino Group (also known as VIP Lounge Group) that owns and operates the online gaming platform available at rubyslots-ca.com, including its affiliates, payment processors, and authorized service providers. The Operator is corporately associated with Costa Rica Corporate ID 3-102-525732, which does not constitute an iGaming licence, and may rely on Curaçao-registered processors referencing Master Licence 1668/JAZ (not a direct, verified licence as of 2026).
  • Website or Platform: The site located at https://rubyslots-ca.com and any related mobile or web interfaces through which Ruby Slots is offered to users located in Canada.
  • User or Player or you: Any natural person who accesses the Website, creates an account, or participates in any real-money or free-play activities provided by the Operator via Ruby Slots while located in Canada.
  • Account: A registered user profile created on the Website that enables a Player to deposit funds, place Bets or Wagers, claim Bonuses, and use gaming services.
  • Games: All casino-style and related games offered on the Website, including but not limited to slots, table games, video poker, live dealer games, and any other game types made available from time to time.
  • Bet or Stake or Wager: Any amount of real money or bonus funds placed by a Player on the outcome of a Game or event on the Website.
  • Bonus: Any promotional offer, including welcome bonuses, reload bonuses, free spins, cashback, loyalty rewards, comp points, vouchers, or similar incentives, granted by the Operator subject to specific terms and wagering requirements.
  • Bonus Funds: Non-withdrawable credits credited to a Player's Account under a Bonus offer, which may convert to withdrawable cash only upon full satisfaction of applicable wagering and other conditions.
  • Real Money Balance: The portion of a Player's Account consisting of deposited funds and any winnings derived from such deposited funds that are not subject to wagering requirements or other restrictions.
  • Restricted Jurisdiction: Any country, province, state, or territory where online gambling with offshore operators is prohibited or requires a licence the Operator does not hold, including provinces in Canada that regulate iGaming through their own provincial operators (e.g., Ontario, British Columbia, Québec).
  • KYC (Know Your Customer): Identification and verification processes, including document collection, carried out by the Operator to confirm a Player's identity, age, location, payment method ownership, and source of funds where applicable.
  • Chargeback: A payment reversal initiated by a Player or cardholder through a bank, card issuer, or payment provider in respect of a transaction on the Website.
  • Terms: This Terms and Conditions document as amended from time to time, together with any documents incorporated by reference (including the Privacy Policy and Bonus Terms on the Website).

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old to open an Account and use the services of Ruby Slots. In some Canadian provinces and territories, the legal gambling age is 19; you must comply with any higher age limit that applies in your place of residence or access. By registering, you confirm that you meet the highest applicable age threshold.
  • Location and legal capacity: By registering, you represent and warrant that:
    • You are a natural person acting on your own behalf, not on behalf of any other person or entity;
    • You are located in a place where participation in offshore online gambling is not prohibited to you;
    • You are not a resident of a jurisdiction that prohibits your use of the Website, including any province that restricts play to provincially licensed operators only.
  • Regulatory notice for Canada: Ruby Slots operates on an offshore basis and is not licensed or approved by Canadian federal or provincial regulators (including but not limited to iGaming Ontario, the Alcohol and Gaming Commission of Ontario, the British Columbia Lottery Corporation, or Loto-Québec). By registering, you acknowledge that you are using an offshore service and that domestic consumer protections applicable to provincially regulated platforms may not apply.

Account Creation Process

  1. Registration form: To create an Account, you must complete the online registration form on rubyslots-ca.com, providing at a minimum:
    • Full legal name;
    • Date of birth;
    • Residential address and country of residence;
    • Valid email address and, where requested, a phone number;
    • Chosen username and password or equivalent login credentials.
  2. Email verification: After submitting the registration form, we may send you an email to verify your email address. Your Account may remain limited or inactive until you complete the verification by following the instructions in the email.
  3. KYC documentation: At registration or at any later time, we may request KYC documents, including but not limited to:
    • Government-issued photo ID (passport, driver's licence, or national identity card);
    • Proof of address (utility bill, bank statement, government letter issued within the last 3 months);
    • Proof of ownership of payment methods used (copy of card with masked digits, bank statement, e-wallet screenshot);
    • Source-of-funds or source-of-wealth information when required under applicable AML or risk-assessment policies.
    We may suspend or restrict your Account, withhold withdrawals, or close the Account if you fail to provide satisfactory documents.

User Obligations

  • Accuracy of data: You must provide accurate, complete, and up-to-date information when registering and must update your details promptly if they change. You must not create an Account using false identity data, another person's data, or disposable/unauthorized contact information.
  • One-account rule: You may hold only one active Account on Ruby Slots. If we detect multiple Accounts for the same individual, we may close or merge such Accounts, void Bonuses, and cancel winnings or balances associated with duplicate Accounts.
  • Password and security: You are solely responsible for maintaining the confidentiality and security of your login credentials. You must:
    • Choose a strong password and keep it confidential;
    • Not share your Account access with any third party;
    • Notify us immediately at [email protected] if you suspect unauthorized access or misuse.
    We are not liable for any loss arising from unauthorized access where you have failed to protect your credentials.
  • Prohibited uses: You agree not to:
    • Use the Website for fraudulent, money-laundering, or other unlawful purposes;
    • Act on behalf of or for the benefit of another person, including minors;
    • Use VPNs, proxies, or similar tools to disguise your location to circumvent geo-restrictions or eligibility rules;
    • Use stolen or unauthorized payment methods.
  • Verification checks and suspension: We reserve the right to conduct verification and security checks at any time. Pending completion of such checks, we may restrict your ability to deposit, wager, or withdraw.

Betting & Gameplay Rules

General Gameplay Conditions

  • Game rules: Each Game available on Ruby Slots is governed by its specific rules and paytable, as presented within the Game interface. By playing, you agree to be bound by those rules in addition to these Terms. In the event of inconsistency, the Game-specific rules generally prevail regarding Game mechanics, while these Terms govern the overall contractual relationship.
  • Random number generation: Game outcomes (except certain live dealer sessions) are determined by a random number generator (RNG). The RNG is designed to ensure fair and random outcomes. You acknowledge that winnings and losses are the result of genuine chance within the stated rules and return-to-player (RTP) percentages, where displayed.
  • Currency: The default operating currency for Canadian-facing play may be CAD or another currency as displayed in your Account. Currency conversions, if any, are performed by your payment provider or our processors and may be subject to fees or exchange rate spreads.

Placing, Modifying, and Cancelling Bets

  1. Placing a Bet:
    • You may place Bets only if your Account holds sufficient available balance (real money or, where allowed, Bonus Funds);
    • The minimum and maximum Bet per Game or hand are shown within the Game interface and may differ between Games and stake levels;
    • Once you confirm a Bet (e.g., by pressing "Spin", "Deal", "Bet", or equivalent), the Bet is considered placed and cannot usually be changed or cancelled.
  2. Bet confirmation and records: All accepted Bets are recorded in our systems. Our transaction and Game logs serve as the final and authoritative record of Bets placed, outcomes, and Account balances, subject to obvious errors or malfunctions as described below.
  3. Cancellation and modification:
    • After confirmation, Bets cannot be cancelled or modified by you unless explicitly allowed by specific Game features (e.g., cash-out, surrender), in which case the Game rules govern the modification;
    • The Operator may void or cancel Bets, in whole or in part, where:
      • A Game or system malfunction occurred;
      • The Bet was accepted after the outcome was known or should reasonably have been known;
      • We reasonably suspect fraud, collusion, bonus abuse, or other prohibited activity.

Live Casino, Chat, and Conduct

  • Behaviour standards: When participating in live dealer Games or using chat functionality, you must behave respectfully and refrain from:
    • Using insults, hate speech, threats, harassment, or discriminatory language;
    • Promoting illegal activities, sharing personal data, or advertising third-party services;
    • Attempting to influence other players' decisions in a manipulative or collusive way.
  • Moderation and sanctions: We may monitor chat and live interactions and may, at our discretion:
    • Delete messages;
    • Mute or restrict your chat access;
    • Suspend or close your Account for serious or repeated violations.
  • Prohibition of fraud and unfair practices: You must not:
    • Use bots, automated tools, or scripts to play Games;
    • Exploit software bugs, glitches, or errors;
    • Collude with other players or share Game information that would give an unfair advantage;
    • Engage in any form of chip dumping, arbitrage exploiting bonus rules, or other manipulative strategies.
    Any breach may result in voided Bets, confiscation of winnings, account closure, and reporting to applicable authorities or payment providers.

Bonus Terms

Activation and Eligibility

  • Promotional nature: Bonuses and promotions offered via Ruby Slots are discretionary and may be granted, withheld, or revoked at the Operator's sole discretion, subject to these Terms and the specific rules published for each promotion on the Website or within promotional materials.
  • Eligibility criteria: To receive a Bonus, you must:
    • Hold a valid, verified Account in good standing;
    • Meet any minimum deposit requirement or promotional code condition;
    • Comply with any geographic, payment-method, or player segment restrictions specified in the promotion (e.g., "new players only", "one bonus per household/device/IP").
  • Bonus activation: Some Bonuses are credited automatically upon qualifying deposit; others require entry of a bonus code or selection from a cashier or promotions page. The activation requirements for each Bonus will be stated in the associated offer terms.

Wagering Requirements and Timeframes

  1. Wagering multiple:
    • Unless otherwise stated, Bonus Funds and any winnings derived from them are subject to wagering requirements (e.g., 30x, 40x, or higher) before they convert to withdrawable cash;
    • The standard wagering requirement, if not otherwise specified, will be displayed in the relevant promotion or within your Account.
  2. Contribution of different Games:
    • Not all Games contribute equally to wagering requirements. Typically:
      • Most video slots: up to 100% of stake;
      • Table games, video poker, live dealer games: a reduced percentage or 0%;
    • The exact contribution percentages and any excluded Games will be stated in the Bonus or promotions page; where unclear, you should not assume full contribution.
  3. Time limits:
    • Bonuses must usually be wagered within a specified period (e.g., 7 - 30 days) from the time of credit;
    • Failure to meet wagering requirements within the specified timeframe may result in automatic forfeiture of Bonus Funds and any associated winnings.

Betting Restrictions and Prohibited Play with Bonuses

  • Maximum bet limits: While using Bonus Funds or playing towards wagering requirements, you may be subject to a maximum Bet per spin, hand, or Game round (e.g., a defined CAD amount). Exceeding the maximum may be deemed bonus abuse and may lead to confiscation of winnings and Bonus Funds.
  • Prohibited practices: You must not:
    • Place single or multiple Bets that represent a disproportionately large share of your balance to exploit Bonus mechanics (e.g., very low-risk bets on table games, hedging, or near-certain outcomes);
    • Delay rounds (including free spins and bonus features) to later play when you have no wagering requirements left;
    • Use "double or nothing" or similar features to inflate wagering in a manner inconsistent with fair use rules.
  • Game restrictions: Certain Games, jackpots, or Game categories may be excluded from Bonus play. Bets placed on such restricted Games while playing with Bonus Funds may not count towards wagering and may result in forfeiture of the Bonus.

Combining Promotions and Bonus Abuse

  • One promotion at a time: In most cases, only one active Bonus or promotion is permitted per Player, Account, household, IP address, or device at any time, unless the specific promotion expressly allows otherwise.
  • Non-stacking rule: Bonuses generally may not be combined or "stacked". Where a new Bonus is activated before the previous one is completed, the Operator may:
    • Cancel the earlier Bonus and associated winnings;
    • Apply the new Bonus under its own conditions only after resolution of the prior Bonus.
  • Bonus abuse: The Operator reserves the right to refuse, withhold, or withdraw any Bonus and associated winnings and to close or restrict Accounts where we reasonably suspect:
    • Use of multiple Accounts or collusion;
    • Deliberate exploitation of Bonus terms, arbitrage, or Game malfunctions;
    • Participation in promotional offers in breach of these Terms or the specific Bonus rules.

Payments & Withdrawals

Deposits

  • Payment methods: Ruby Slots may support a range of payment options for Canadian-facing Players, including (where available):
    • Credit and debit cards (e.g., Visa, Mastercard);
    • E-wallets and online payment services;
    • Prepaid cards or vouchers;
    • Bank transfers or local payment providers;
    • Cryptocurrencies, via third-party processors, where permitted.
    The payment options available to you may vary based on your location, currency, and risk profile.
  • Ownership of payment methods: You may only deposit using payment instruments that are registered in your own name. We may request proof of ownership and may void transactions or winnings if you use unauthorized or third-party methods.
  • Deposit limits and fees: Minimum and maximum deposit amounts depend on the chosen method and may be shown in the cashier. We may charge fees or pass on third-party processing charges, which will be disclosed, where applicable, in the cashier interface. Your bank or payment provider may also impose charges or currency conversion fees.

Withdrawals

  1. General withdrawal conditions:
    • Before processing a withdrawal, we may conduct KYC and security checks, including verification of identity, address, and ownership of the payment method;
    • We generally aim to process withdrawal requests within a commercially reasonable period (for example, within several business days), subject to verification and workload. Actual receipt times depend on the chosen payment method and external banking systems.
  2. Method of withdrawal:
    • Where possible, withdrawals will be processed back to the same method used for deposit;
    • If a method does not support withdrawals or is unavailable, we may request an alternative method, subject to further verification.
  3. Limits and fees:
    • We may apply minimum and maximum withdrawal limits per transaction, day, week, or month, as stated in the cashier or in your Account information;
    • We may charge reasonable processing fees for withdrawals or currency conversions, or pass on fees imposed by third-party processors, which will be indicated where possible.
  4. Pending period and reversal:
    • Withdrawals may remain pending for a limited time during which you may be able to cancel the request and return funds to your playing balance, unless restricted by responsible gambling or AML rules;
    • We reserve the right to refuse or limit reversals of withdrawals as part of responsible gambling measures.

Refunds, Chargebacks, and Adjustments

  • Irreversibility of completed play: Bets that have been placed and resolved are generally irreversible. We do not provide refunds for losses resulting from accepted and completed Bets, except where we determine a refund is appropriate due to technical errors or regulatory obligations.
  • Chargebacks: If you initiate a chargeback or similar dispute regarding a payment:
    • We may immediately suspend or close your Account;
    • We may withhold all balances, including Real Money and Bonus Funds, pending investigation;
    • We may seek to recover any amounts owed, including chargeback fees, processing costs, and legal expenses, from you.
  • Refunding Bets and Bonuses in case of error: If a Game or system malfunction results in erroneous Bets, payouts, or balances:
    • We may void the affected Bets and adjust your Account to the state prior to the malfunction;
    • Any winnings obtained from such malfunction may be voided and removed from your Account;
    • In some cases, we may at our discretion offer a goodwill credit, which is not an admission of liability.

Limitation of Liability

Operator's Obligations

  • Service provision: The Operator undertakes to provide the gaming services of Ruby Slots with reasonable skill and care, consistent with industry practice for offshore online casinos and subject to these Terms, technical limitations, and maintenance requirements.
  • Fairness and accuracy: We will use reasonable efforts to ensure that:
    • Games operate according to their published rules and technical specifications;
    • RNG-based Games produce outcomes consistent with their intended randomness and RTP parameters;
    • Account balances, transaction histories, and Bet records are maintained accurately within our systems.
  • System maintenance: We may temporarily suspend or limit access to the Website to perform maintenance, updates, or security enhancements. Where practicable, we will seek to schedule such activities to minimize disruption.

Exclusions and Limitations

  • No guarantee of uninterrupted access: You acknowledge that:
    • The Website and services may experience interruptions, delays, or errors due to network issues, third-party service failures, or other causes;
    • We are not responsible for your inability to access the site caused by your equipment, internet connection, or other external factors.
  • Technical failures and malfunctions: In the event of any technical failure (including but not limited to hardware, software, or network malfunction):
    • We may void unfinished or affected Bets;
    • We may adjust your Account to reflect the correct outcome based on our Game and transaction logs;
    • We will not be liable for indirect losses or loss of opportunity arising from such failures.
  • Indirect and consequential damages: To the maximum extent permitted by applicable law, the Operator, its parent company (Virtual Casino Group / VIP Lounge Group), affiliates, and service providers shall not be liable for:
    • Any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data, or business opportunity;
    • Any loss or damage arising from reliance on information or content on the Website, including third-party materials.
  • Maximum liability: Where our liability cannot be excluded under applicable law, our total aggregate liability to you for any claim arising out of or in connection with your use of the Website or services (whether in contract, tort, negligence, or otherwise) shall not exceed:
    • The amount of the single Bet or Wager giving rise to the claim; or
    • Where no specific Bet is involved, the lesser of your net deposits to Ruby Slots in the 90 days preceding the event and CAD 1,000, unless mandatory law requires a higher cap.
  • Local consumer rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under mandatory consumer protection laws applicable to you in the Province or Territory from which you access the Website, to the extent such laws apply to offshore operators.

Intellectual Property Rights

Ownership

  • Content and branding: All content on rubyslots-ca.com, including but not limited to text, graphics, logos, button icons, images, audio clips, video, digital downloads, software, and data compilations, is owned or licensed by the Operator and/or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Software and Games: The software underlying the Website and the Games (including RNG algorithms, interfaces, and Game designs) is proprietary to the Operator or third-party suppliers and is licensed to you solely for personal, non-commercial entertainment use in accordance with these Terms.

Permitted and Prohibited Use

  • Limited licence: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for private entertainment purposes only.
  • Prohibited acts: You must not, without prior written consent from the Operator:
    • Copy, reproduce, modify, adapt, translate, create derivative works from, distribute, or publicly display any part of the Website, its content, or software;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Website or Games, except where explicitly permitted by law and then only after written notice to us;
    • Use any automated means (including robots, spiders, or scrapers) to access, monitor, or copy any part of the Website;
    • Remove or alter any copyright, trademark, or other proprietary notices.
  • Trademarks: All trademarks, service marks, and trade names displayed on Ruby Slots are the property of the Operator or their respective owners. You are not granted any right or licence to use any trademark without the prior written permission of the relevant rights holder.

Privacy & Data Protection

Your personal data will be collected, used, stored, and otherwise processed in accordance with our Privacy Policy as updated from time to time.

  • Reference documents: By using Ruby Slots, you acknowledge that you have read and understood our Privacy Policy (based in part on the source policy available at https://rubyslots.com/privacy.php as adapted to rubyslots-ca.com) and agree to its terms. Where inconsistencies exist between the source and the Canada-facing policy, the version published on rubyslots-ca.com prevails for Canadian Users.
  • Data processing purposes: We process your data for purposes including:
    • Account creation, verification, and management;
    • Provision of Games and payment processing;
    • Compliance with anti-money laundering and fraud prevention obligations under applicable laws and industry standards;
    • Responsible gambling monitoring, subject to technical limitations;
    • Marketing communications, where you have consented or where permitted by law.
  • International transfers: Given the offshore nature of Ruby Slots and its corporate ties to Costa Rica and Curaçao-based processors, your personal data may be transferred to and processed in jurisdictions outside Canada that may have different data protection regimes. We take reasonable measures to protect your data, but by using the services, you acknowledge and accept such transfers.

Changes to Terms

Modification and Notice

  • Right to amend: The Operator may amend, update, or replace these Terms (including Bonus terms and other incorporated policies) at any time to reflect changes in law, regulatory guidance, business practices, or technical features.
  • Methods of notice: Where we make material changes, we will seek to notify you by:
    • Posting the updated Terms on rubyslots-ca.com with a revised "effective date"; and/or
    • Displaying a prominent banner or pop-up notification on the Website; and/or
    • Sending an email to the address registered in your Account, where appropriate.
  • Acceptance of changes: Continued use of the Website or services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with any amendment:
    • You must stop using the Website and services immediately; and
    • You may request closure of your Account and withdrawal of any eligible Real Money balance, subject to verification and these Terms.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

  • Grounds for action: We may suspend, restrict, or close your Account, with or without prior notice, if we reasonably believe that:
    • You have breached these Terms or any Game or Bonus rules;
    • You are under the legal gambling age or otherwise ineligible;
    • You have provided false or misleading information or failed to complete KYC;
    • You have engaged in fraud, money laundering, collusion, bonus abuse, or any other prohibited conduct;
    • You have initiated a chargeback without valid cause;
    • Your use of the services may expose us or our partners to legal, regulatory, or reputational risk.
  • Effects of suspension: During suspension:
    • You may be unable to place Bets, receive Bonuses, or process withdrawals;
    • We may conduct investigations and request additional documentation or explanations from you.
  • Account closure and forfeiture: If we determine that a serious or repeated breach has occurred, we may permanently close your Account. In such cases, we may:
    • Confiscate Bonus Funds and associated winnings;
    • Retain or return Real Money balances in accordance with applicable laws, payment provider rules, and AML obligations;
    • Report suspected unlawful activity to relevant authorities or financial institutions.

Player-Initiated Closure

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support at [email protected]. We may require identity verification before acting on your request.
  • Remaining funds: Upon closure initiated by you (and absent breach of these Terms), we will:
    • Process withdrawal of any eligible Real Money balance, subject to KYC and these Terms; and
    • Cancel any active Bonuses and associated Bonus Funds.
  • Dormant accounts: If your Account remains inactive (no login, Bet, or transaction) for an extended period, we may classify it as dormant, apply a reasonable dormancy fee (where legal), and eventually close the Account after seeking to contact you, in line with our internal policies and any applicable law.

Governing Law & Jurisdiction

Applicable Law

  • Offshore nature and conflict of laws: Ruby Slots is operated from an offshore environment, with corporate registration in Costa Rica (ID 3-102-525732, which is not an iGaming licence) and references to Curaçao-based processors under Master Licence 1668/JAZ (not a directly verified gaming licence as of 2026).
  • Choice of law: To the extent permitted by law, these Terms and any disputes arising out of or in connection with them or your use of the Website shall be governed by, and construed in accordance with, the laws of the jurisdiction in which the Operator is corporately registered or primarily managed (excluding its conflict of law rules), which, for contractual purposes, shall be treated as the laws of Costa Rica.
  • Canadian consumer protections: If you are a resident of a Canadian province or territory that provides mandatory consumer protection rights which cannot be waived by agreement with an offshore operator, those rights remain unaffected to the minimum extent required by applicable law.

Dispute Resolution

  • Internal complaint procedure: If you have a complaint regarding our services:
    • Contact customer support at [email protected] with full details of your complaint and supporting evidence;
    • We will acknowledge receipt and endeavour to respond within a reasonable timeframe;
    • We may request additional information or clarification; failure to provide such information may delay or impede resolution.
  • Courts / arbitration: Subject to mandatory law:
    • Any dispute not resolved through our internal process shall be submitted to the competent courts of the jurisdiction designated above (Costa Rica), unless the parties mutually agree to binding arbitration or another forum;
    • Nothing prevents you from bringing a claim in any court of competent jurisdiction if such right is mandated by applicable law.

Contact Information

If you have any questions, complaints, or requests regarding these Terms or the services of Ruby Slots, you may contact us as follows:

  • Website: https://rubyslots-ca.com
  • Email - Customer Support (primary): [email protected]
  • Email - General Information / Legal: [email protected]
  • Telephone: Not specified. If a phone support line is introduced, updated details will be provided on the Website.
  • Mailing / Registered Address: Not specified. Ruby Slots is operated offshore by an entity within the Virtual Casino Group (also known as VIP Lounge Group), corporately identified in Costa Rica under ID 3-102-525732 (corporate registration only, not a gaming licence). If and when a specific mailing or legal service address is designated for Canadian-facing operations, it will be updated on the Website and/or in these Terms.

For the most current contact details and policies, always refer to the information published directly on rubyslots-ca.com.